Imagine a workplace where managers and coworkers viewed one another through a purely objective lens. Or where customer concerns were resolved without blame, judgment, or misunderstanding, 100 percent of the time.
Sounds pretty far-fetched, right?
Business and Leadership Keynote Speaker
by Michelle Ray
by Michelle Ray
Do you ever feel like you spend more time with your coworkers than you do with your family?
A lot of us work long hours, day after day. The pressure of juggling tasks, doing more with less, and managing mounting stress can take a toll on our mental and physical health.
We spin our wheels when we know we need to be the best versions of ourselves, maintaining a helpful and pleasant demeanor with our internal and external clients alike.
Does that sound familiar?
[Read more…] about Confidence, Composure, Credibility: Creating a Collaborative Space at Work
by Michelle Ray
It was Eric Hoffer who once said that “…the learners shall inherit the earth, whilst the learned will find themselves beautifully equipped to deal with a world that no longer exists.”
What an incredibly highly relevant statement that is. I love it, because it’s all about the ability to remain open, to see yourself as a lifelong learner. It makes sense that as a leader, there will never be a day where we should say that we know it all. How can that be possible when we remain open to learning, we will become better leaders, we will become sought after leaders in our organization. We will remain humble, and we will be seen as people who are sponges, who are always willing to grow.
Today, with the pace of technological change, and the speed of change, it is essential that we remain open to being a lifelong learner. Do you see yourself that way? Because that is one of the critical components to be able to lead yourself.
This article is a transcript from Leading Self: Increasing Your Capacity To Learn YouTube.
Michelle Ray (Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com
by Michelle Ray
“There aren’t enough hours in the day.” …The catchcry for the busy professional who laments the fact that if it were possible to cram more hours into a day, he or she would make it so. When will the “crazy busy” (workaholic) lifestyle give way to a more “sane” way of being? If you were to ask most people to answer this question, the likely response would be “perhaps never”. Or, you may hear complete denial regarding the reality of life spinning out of control. [Read more…] about Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill
by Michelle Ray
Mark always prided himself as an exceptional negotiator and communicator, yet during a recent performance review with an employee, he was accused of reneging on a promotion offered during a conversation several months prior. Mark recalled the initial discussion, however both parties had a different understanding regarding the timeline for the promotion to take effect. His employee requested that a union representative also attend the performance review and Mark was informed in advance that a grievance would be filed should the matter remain unresolved.
[Read more…] about The art of asking questions – Your biggest communication asset
by Michelle Ray
Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who works at the USPS located in Point Roberts, WA provided incredible service…so good that he puts many corporate retailers to shame.
Despite the fact that Canada Post has an outlet across the street from my house, I deliberately drove 45 minutes to the nearest U.S. border to mail my packages bound for multiple destinations across the United States. You may be asking “why”? Well, from past experiences I can tell you that not only are the savings enormous, the service that I have received at my Post Office across the border is second to none.
Last Friday, Ross delivered a customer service experience that I will never forget. As I placed my packages on the counter and waited for Ross to carefully weigh each envelope, he asked the game-changing question: “Can I offer you the “WOW” factor?” [Read more…] about The “Wow” Factor…Brought to you by the U.S. Post Office
by Michelle Ray
re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something.
Eat less. Exercise more. Get a new job. Start a savings plan. Ditch your partner…whatever lofty goal you decide to set for yourself, it is likely you will give up before the first month of 2015 comes to an end, if not sooner. Sadly, the statistics aren’t good. Although millions will start the year with the best intentions, only eight percent will achieve their new year’s resolutions.
How does one explain the fact that year after year, the vast majority who set resolutions succumb to the comfort of the status quo?
[Read more…] about Why New Year Resolutions Fail: Five ways to lead yourself in 2015
by Michelle Ray
I will always remember the antics of one of my co-workers whose desk was beside mine at my first corporate job. Dan would saunter into the office whenever it suited him and immediately announce his arrival to the entire staff. In a bellowing voice, he would ask the same question every morning: “Who can I annoy today?” [Read more…] about Are you feeling the love? Five tips to be happier, productive and inspired at work
by Michelle Ray
The end of a year is always a time for reflection. As each one passes seemingly more quickly that the previous, we usher in a new year with the opportunity to pause and appreciate special moments that occurred over the past 365 days. Focusing on the positives sets the tone for anticipating good things.
[Read more…] about How will you take the lead in your life, your career and business in 2014?
by Michelle Ray
Failure will never overtake me if my determination to succeed is strong enough – Og Mandino
“My goodness! What would it be like if I had the life I always wanted! How would I cope if everything I desired to achieve actually came true! Wouldn’t that be terrible?” This kind of self-talk is an example of someone who possesses a “fear of success.” Sounds a little silly, doesn’t it? While “fear of failure” is an all-too-familiar term in modern-day ethos, we don’t often hear about the “fear of success.” At first glance, these phrases look different, but, in fact, they have similar interpretation. It is not unusual for people to be afraid of success because of the connotations attached to the word. The idea of success can elicit an equal, if not greater “fear” response as failure. Furthermore, many people cannot “cope” with success and, as a result, they unconsciously sabotage it. How does this happen? It is important to understand the ramifications of such thinking, as well as the rationale (or should I say the “irrational”) behind it.
Allowing your inner critic to surface on occasion in human. However, if it becomes a way of life and you continue to move in a downward spiral, your journey to success will become even more daunting. By interpreting setbacks as a sign of the universe conspiring against you, the potential risk of sabotaging your own success increases as negative thoughts intensify. Many of us maintain a personal belief system that keeps working against us, without understanding its origins.
The fear of success is based on three factors:
1. Regard we have for ourselves (self-concept)
A individual’s belief system cultivates either a positive or negative self-concept. Based on the internal lens we use to view ourselves, we attribute meaning to the terms “success” and “failure.” Self-concept goes beyond being placed under the “self-esteem” umbrella. Psychologist Albert Bandura says: “Self-efficacy is the belief in one’s capabilities to organize and execute the sources of action required to manage prospective situations.” In other words, if you believe in your capabilities to manage and overcome whatever life throws at you, you will find success in your life . . . however you choose to define “success”.
2. Lack of clarification in relation to success values
Just as the word “money” is laden with values attachments, the same can be said about the word “success.” It is essential to achieve clarity around your personal, uniquely individual definition of success in order to actually live it. There are widely held assumptions in our society that success and wealth are synonymous, almost interchangeable terms. It is at the core of many a values struggle! However, not everyone measures “success” and “wealth” in financial terms. Once we achieve clarity regarding what success actually means on a deeply personal level, the experience is invigorating.
3. The Impact of Conditioning
We are conditioned to think of ourselves, our values, and other people in terms of either/or. By polarizing our thoughts into society’s concept of good or bad, right or wrong, etc., it becomes difficult to discern our own unique value proposition regarding work, career, family, money, success, politics, institutions, etc. A powerful set of influencers have shaped our ideas throughout our lives, either subtly or otherwise. Examples of these influencers include our family of origin, culture, education system, religious credo, media, etc. When we are able to identify those influencers and in turn, recognize their impact, we can see our own version of the truth through a fresh set of eyes.
Now is as good a time as any to examine what you think about yourself, to look through that internal lens and focus on how you manage your life in the world. Change any self-perceptions that are fueling a fear of success. Equipped with a healthy self-concept and clarity regarding your values, you will find success in your career, your business, and your life.
About the Author: Michelle Ray is the CEO & Founder of the Lead Yourself First Institute
Lead Yourself First Enterprises
Suite 250 - 997 Seymour St.
Vancouver, BC V6B 3M1
CANADA