Nothing changes if nothing changes. The only constant is change. All great changes were preceded by chaos…Wise and witty sayings on the subject of change that have become popularized and shared through the ages. Yet, many of us continue to baulk at any organizational change initiatives, despite the evidence presented by leaders who tell us that if we don’t move forward and break from the past, we risk becoming irrelevant. [Read more…] about Resentment, Resistance, Rejection: Demystifying the Fear of Change
Michelle Ray
Three ways to elevate your influence and energize your client relationships
After enduring almost an hour of suffering, the convener finally called the meeting to a close. Attention spans had been stretched to the limit, the opportunity to reach consensus had failed and the client’s frustration levels soared to new heights. If this scenario sounds familiar, you are not alone.
[Read more…] about Three ways to elevate your influence and energize your client relationships
Three reasons why you aren’t winning the talent war
Although the buzzwords “Talent Management” were first coined more than 15 years ago, many organizations are still searching for ways to attract and retain the best and brightest in order win the talent war.
Attraction is arguably the easiest piece of the talent management equation. However, companies that spend energy creating the perfect cocktail of salary and tailored compensation packages are missing the point for long-term success. High engagement and retention, coupled with developing outstanding leadership skills are the critical elements for gaining the strategic advantage. Conversely, your business will continue to lag behind if any of the following conditions persist: [Read more…] about Three reasons why you aren’t winning the talent war
Three strategies to respond positively to negative feedback
“You can catch more flies with honey than vinegar”…Anon
If you have ever been at the receiving end of criticism, either from a co-worker or manager, it is likely you have found yourself struggling to respond positively…or worse, have defaulted to apologizing when you have done nothing wrong. Even if the criticism is warranted or offered inappropriately, you cannot control the other person’s intention, words or delivery. What you can do is respond in a positive fashion while maintaining respect…for yourself and the bearer of disparaging comments. Whether the feedback pertains to your work, your relationship or a specific situation that transpired between both parties, your goal is to rise above the negativity and respond, rather than react. [Read more…] about Three strategies to respond positively to negative feedback
How to tell people at work what you really think of them
Act One Scene One: Learning a brand new way of implementing: “Don’t get mad, get even.”
During a recent training session regarding workplace relationships, I asked attendees to think of a time when a co-worker, client or manager’s words left them absolutely speechless. Shock waves filled the room as participants willingly shared their stories. One example in particular threw everyone for a loop. As one of the attendees revealed the details of an encounter with a VP, the workshop discussion quickly heated up as people chimed in with their best comebacks. The collective “you have got to be kidding” sentiment made me think about the importance of knowing how to respond professionally to a disparaging remark in order to keep one’s credibility and composure, as well managing as the ramifications of unpleasant business interactions spiralling out of control.
What were the words that left everyone aghast? [Read more…] about How to tell people at work what you really think of them
Seven deadly mistakes that destroy employee motivation
Originally published in the Globe and Mail Leadership Lab Column
Don is the CEO of a family run business. His entrepreneurial roots span three generations and he is fiercely proud of his lineage . When “the good times” recently came to a grinding halt and the business headed into a rapid decline, a foreboding cloud of doom overtook a once, happy thriving workplace. With seventy employees on his payroll and a shrinking customer base, Don’s anxiety skyrocketed with each passing day. No one was immune from Don’s tongue-lashing as he grappled to manage his emotions and prevent his business from collapsing. [Read more…] about Seven deadly mistakes that destroy employee motivation
Five ways to take the help when your leader abandons ship
Better the devil you know…. The reaction was predictable as the shock waves spread quickly. Dave, our beloved leader, was leaving after 20 years. As soon as the news began to sink in, panic spread throughout our entire organization. The fear was palpable and the gossip attempting to explain his departure, albeit deliciously juicy, proved totally unfounded.
The competition had not snapped him up, he was not fired, nor was there any scandal. Dave, the most charismatic and beloved leader in our company, simply decided it was time to ride into the sunset and enjoy his well-earned retirement. Unfortunately the impending cloud of uncertainty over the plans of his successor became darker by the hour.
Many organizations are surprisingly unprepared for this scenario, whether the departing leader is in a C-Suite or a pivotal middle management position. In addition, the manner in which a leader’s departure is handled leaves many scrambling as they attempt to fill the void.
As the successor, your immediate response is critical, especially when the departing leader was adored, astute and exceptionally good. You are now no longer the understudy… and you had better be ready. [Read more…] about Five ways to take the help when your leader abandons ship
Four ways to deal with a bad boss
A recent Gallup survey reported that 25 per cent of people would like to fire their boss, if they had the power. Interestingly, the majority of those 25 per cent were reported as the “highly disengaged” cohort.
On the other hand, those who enjoyed a healthy relationship with their managers were reported as “highly engaged” in their work and consequently had no desire to oust the boss.
The reasons for disengagement, however, aren’t necessarily a one-way street. Poor leadership plays a significant role in the engagement equation and it is a fact that managers and employees alike become disenchanted and disconnected due to the negative impact of mediocre leadership at the highest level.
The “Wow” Factor…Brought to you by the U.S. Post Office
Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who works at the USPS located in Point Roberts, WA provided incredible service…so good that he puts many corporate retailers to shame.
Despite the fact that Canada Post has an outlet across the street from my house, I deliberately drove 45 minutes to the nearest U.S. border to mail my packages bound for multiple destinations across the United States. You may be asking “why”? Well, from past experiences I can tell you that not only are the savings enormous, the service that I have received at my Post Office across the border is second to none.
Last Friday, Ross delivered a customer service experience that I will never forget. As I placed my packages on the counter and waited for Ross to carefully weigh each envelope, he asked the game-changing question: “Can I offer you the “WOW” factor?” [Read more…] about The “Wow” Factor…Brought to you by the U.S. Post Office
Why New Year Resolutions Fail: Five ways to lead yourself in 2015
re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something.
Eat less. Exercise more. Get a new job. Start a savings plan. Ditch your partner…whatever lofty goal you decide to set for yourself, it is likely you will give up before the first month of 2015 comes to an end, if not sooner. Sadly, the statistics aren’t good. Although millions will start the year with the best intentions, only eight percent will achieve their new year’s resolutions.
How does one explain the fact that year after year, the vast majority who set resolutions succumb to the comfort of the status quo?
[Read more…] about Why New Year Resolutions Fail: Five ways to lead yourself in 2015
