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Michelle Ray

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Lead Yourself First Institute

Seven deadly mistakes that destroy employee motivation

May 30, 2015 by Michelle Ray

Originally published in the Globe and Mail Leadership Lab Column

Don is the CEO of a family run business. His entrepreneurial roots span three generations and he is fiercely proud of his lineage . When “the good times” recently came to a grinding halt and the business headed into a rapid decline, a foreboding cloud of doom overtook a once, happy thriving workplace. With seventy employees on his payroll and a shrinking customer base, Don’s anxiety skyrocketed with each passing day. No one was immune from Don’s tongue-lashing as he grappled to manage his emotions and prevent his business from collapsing. [Read more…] about Seven deadly mistakes that destroy employee motivation

Filed Under: Business Motivation, career, economy, employee engagement, Leadership, Uncategorized Tagged With: business conference speakers, future of work, Lead Yourself First Institute, Michelle Ray, workplace

Five ways to take the help when your leader abandons ship

April 17, 2015 by Michelle Ray

Better the devil you know…. The reaction was predictable as the shock waves spread quickly. Dave, our beloved leader, was leaving after 20 years. As soon as the news began to sink in, panic spread throughout our entire organization. The fear was palpable and the gossip attempting to explain his departure, albeit deliciously juicy, proved totally unfounded.

The competition had not snapped him up, he was not fired, nor was there any scandal. Dave, the most charismatic and beloved leader in our company, simply decided it was time to ride into the sunset and enjoy his well-earned retirement. Unfortunately the impending cloud of uncertainty over the plans of his successor became darker by the hour.

Many organizations are surprisingly unprepared for this scenario, whether the departing leader is in a C-Suite or a pivotal middle management position. In addition, the manner in which a leader’s departure is handled leaves many scrambling as they attempt to fill the void.

As the successor, your immediate response is critical, especially when the departing leader was adored, astute and exceptionally good. You are now no longer the understudy… and you had better be ready. [Read more…] about Five ways to take the help when your leader abandons ship

Filed Under: Business, Business Motivation, change, HR, Leadership, Uncategorized Tagged With: Lead Yourself First Institute, Michelle Ray

The “Wow” Factor…Brought to you by the U.S. Post Office

February 27, 2015 by Michelle Ray

US Flag

Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who works at the USPS located in Point Roberts, WA provided incredible service…so good that he puts many corporate retailers to shame.

Despite the fact that Canada Post has an outlet across the street from my house, I deliberately drove 45 minutes to the nearest U.S. border to mail my packages bound for multiple destinations across the United States. You may be asking “why”? Well, from past experiences I can tell you that not only are the savings enormous, the service that I have received at my Post Office across the border is second to none.

Last Friday, Ross delivered a customer service experience that I will never forget. As I placed my packages on the counter and waited for Ross to carefully weigh each envelope, he asked the game-changing question: “Can I offer you the “WOW” factor?” [Read more…] about The “Wow” Factor…Brought to you by the U.S. Post Office

Filed Under: attitude, best places to work, Business, customer service, economy, employee engagement, Uncategorized Tagged With: business keynote speakers, customer service, customer service trends, Lead Yourself First Institute, Michelle Ray, Motivational Speakers, personal leadership, positive thinking

Why New Year Resolutions Fail: Five ways to lead yourself in 2015

December 31, 2014 by Michelle Ray

image: group of people giving the thumbs up

re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something.

Eat less. Exercise more. Get a new job. Start a savings plan. Ditch your partner…whatever lofty goal you decide to set for yourself, it is likely you will give up before the first month of 2015 comes to an end, if not sooner. Sadly, the statistics aren’t good. Although millions will start the year with the best intentions, only eight percent will achieve their new year’s resolutions.

How does one explain the fact that year after year, the vast majority who set resolutions succumb to the comfort of the status quo?

[Read more…] about Why New Year Resolutions Fail: Five ways to lead yourself in 2015

Filed Under: attitude, Business Motivation, career, change, healthy living, Leadership, Motivational Stories, New Year Resolutions, positive thinking, professional development, Quick Quips, self-improvement, Uncategorized Tagged With: Lead Yourself First Institute, leadership speakers, Michelle Ray, Motivational Speakers, new books, personal leadership

Remembering the heroes in our lives – Tribute to my father

November 11, 2014 by Michelle Ray

image: MIchelle Ray's Dad August 2010

“My legs are swollen and I don’t feel like going up to the coffee shop today.”

As soon as I heard my father utter those words on the telephone, thousands of miles away from his bed in the nursing home in Sydney, I knew that everything was different, even though I didn’t want to believe what was happening. Dad was no longer able to dial my number, so I would call him instead, all too often finding him in his room. Time was slipping away.

[Read more…] about Remembering the heroes in our lives – Tribute to my father

Filed Under: Business Motivation, change, Leadership, Motivational Stories, overcoming adversity, Uncategorized Tagged With: business keynote speakers, changemakers books, Lead Yourself First Institute, Michelle Ray, Motivational Speakers, new books

The trouble with leadership: It’s Time to Lead Yourself First

September 23, 2014 by Michelle Ray

Leadership is always a subject that finds its way into the headlines. Unfortunately, we are witnessing a decline in the high standards that we expect to see from our leaders. Whether we are talking about sports, politics, business or religion, why are we so often profoundly disappointed in our leaders? Why do so many fall from grace and how does it come to pass that character becomes secondary to title?

[Read more…] about The trouble with leadership: It’s Time to Lead Yourself First

Filed Under: Business Motivation, change, economy, Leadership, personal leadership, Uncategorized Tagged With: business conference speakers, business keynote speakers, changemakers books, Lead Yourself First Institute, Lead Yourself First Institute. Leadership Keynote Speakers, leadership speakers, Michelle Ray, Michelle Ray author, Motivational Speakers, new books

Do you manage change or does change manage you?

May 29, 2014 by Michelle Ray

image: book cover saying 'change your mindset'

Addressing the subject of change instills fear in many people. The very thought of disruption to the status quo brings up feelings of anxiety and distress in many individuals and organizations. Pending gloom and doom consumes the collective consciousness as people grapple with the new reality. Viewing change positively isn’t usually the norm, although it could represent an exciting opportunity to do things differently.

[Read more…] about Do you manage change or does change manage you?

Filed Under: Business Motivation, change, Motivational Stories, personal leadership, Uncategorized Tagged With: Lead Yourself First Institute, leadership speakers, Michelle Ray, motivation, positive thinking, workplace

Are you feeling the love? Five tips to be happier, productive and inspired at work

February 14, 2014 by Michelle Ray

image: boy and girl holding valentines

I will always remember the antics of one of my co-workers whose desk was beside mine at my first corporate job. Dan would saunter into the office whenever it suited him and immediately announce his arrival to the entire staff. In a bellowing voice, he would ask the same question every morning: “Who can I annoy today?”  [Read more…] about Are you feeling the love? Five tips to be happier, productive and inspired at work

Filed Under: attitude, Business, Business Motivation, career, change, healthy living, Motivational Stories, personal leadership, Quick Quips, Uncategorized, values in business, work-life balance Tagged With: business keynote speakers, Lead Yourself First Institute, leadership speakers, Michelle Ray, motivation, personal leadership, positive thinking, workplace

How will you take the lead in your life, your career and business in 2014?

December 31, 2013 by Michelle Ray

The end of a year is always a time for reflection. As each one passes seemingly more quickly that the previous, we usher in a new year with the opportunity to pause and appreciate special moments that occurred over the past 365 days. Focusing on the positives sets the tone for anticipating good things.

[Read more…] about How will you take the lead in your life, your career and business in 2014?

Filed Under: attitude, Business, career, Motivational Stories, Uncategorized, work, work-life balance Tagged With: 2014, Lead Yourself First Institute, leadership speakers, Michelle Ray, new year's resolutions, personal leadership

The fear of success is bigger than the fear of failure

November 29, 2013 by Michelle Ray

Failure will never overtake me if my determination to succeed is strong enough – Og Mandino

“My goodness! What would it be like if I had the life I always wanted! How would I cope if everything I desired to achieve actually came true! Wouldn’t that be terrible?” This kind of self-talk is an example of someone who possesses a “fear of success.” Sounds a little silly, doesn’t it? While “fear of failure” is an all-too-familiar term in modern-day ethos, we don’t often hear about the “fear of success.” At first glance, these phrases look different, but, in fact, they have similar interpretation. It is not unusual for people to be afraid of success because of the connotations attached to the word. The idea of success can elicit an equal, if not greater “fear” response as failure. Furthermore, many people cannot “cope” with success and, as a result, they unconsciously sabotage it. How does this happen? It is important to understand the ramifications of such thinking, as well as the rationale (or should I say the “irrational”) behind it.

Allowing your inner critic to surface on occasion in human. However, if it becomes a way of life and you continue to move in a downward spiral, your journey to success will become even more daunting. By interpreting setbacks as a sign of the universe conspiring against you, the potential risk of sabotaging your own success increases as negative thoughts intensify. Many of us maintain a personal belief system that keeps working against us, without understanding its origins.

The fear of success is based on three factors:

1. Regard we have for ourselves (self-concept)

A individual’s belief system cultivates either a positive or negative self-concept. Based on the internal lens we use to view ourselves, we attribute meaning to the terms “success” and “failure.” Self-concept goes beyond being placed under the “self-esteem” umbrella. Psychologist Albert Bandura says: “Self-efficacy is the belief in one’s capabilities to organize and execute the sources of action required to manage prospective situations.” In other words, if you believe in your capabilities to manage and overcome whatever life throws at you, you will find success in your life . . . however you choose to define “success”.

2. Lack of clarification in relation to success values

Just as the word “money” is laden with values attachments, the same can be said about the word “success.”  It is essential to achieve clarity around your personal, uniquely individual definition of success in order to actually live it. There are widely held assumptions in our society that success and wealth are synonymous, almost interchangeable terms. It is at the core of many a values struggle! However, not everyone measures “success” and “wealth” in financial terms. Once we achieve clarity regarding what success actually means on a deeply personal level, the experience is invigorating.

3. The Impact of Conditioning

We are conditioned to think of ourselves, our values, and other people in terms of either/or. By polarizing our thoughts into society’s concept of good or bad, right or wrong, etc., it becomes difficult to discern our own unique value proposition regarding work, career, family, money, success, politics, institutions, etc. A powerful set of influencers have shaped our ideas throughout our lives, either subtly or otherwise. Examples of these influencers include our family of origin, culture, education system, religious credo, media, etc. When we are able to identify those influencers and in turn, recognize their impact, we can see our own version of the truth through a fresh set of eyes.

Now is as good a time as any to examine what you think about yourself, to look through that internal lens and focus on how you manage your life in the world. Change any self-perceptions that are fueling a fear of success.  Equipped with a healthy self-concept and clarity regarding your values, you will find success in your career, your business, and your life.

About the Author: Michelle Ray is the CEO & Founder of the Lead Yourself First Institute

Filed Under: attitude, Business, Business Motivation, change, economy, Leadership, Motivational Stories, overcoming adversity, resiliency, success, Uncategorized, uncertainty, values in business Tagged With: business keynote speakers, Lead Yourself First Institute, leadership, Michelle Ray, Motivational Speakers, personal leadership

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