Michelle Ray

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Workplace Culture

Talent Management and an Outstanding Culture (Part 3)

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You know, people want to be part of a culture where they feel that they matter, where they intuitively sense that they’re a fit, where there’s comradery, high morale. Where their ideas are heard, and validated, and appreciated. We’re attracted to a great culture. The motivators are a combination of tangible, and intangible. Sometimes it’s hard to put it into words. We just know that we’re a part of something special, and we want to contribute to the success of the business. We’re completely engaged.

The Conference Board describes engagement as discretionary effort. Now, what that means is that we want to do good work, as opposed to feeling obligated to get the job done. A great culture feeds on itself. There’s high trust, where individual values are completely aligned with company values.

Companies with great cultures hire not only for skill, they also want to ensure that an employees values totally mesh with their culture. Here’s a great example, South West Airlines. This company is being lauded in numerous articles, scholarly research, for making culture their number one priority. It’s a company that’s renowned for what Micah Solomon in Forbes Magazine called, “A Relentless focus on culture.” South West Airlines purpose is clear, and it’s very simple. To become the worlds most loved, most flown, and most profitable airline. The mission of South West Airlines, is dedication to the highest quality of customer service, delivered with a sense of warmth, friendliness, individual pride, and company spirit.

Imagine having statistics like this. South West is a company with a turnover rate of only four to five percent. That contrasts with double digital numbers of their competitors. In other words, loyalty and retention are byproducts of an outstanding company culture.

In summary, employees buy into the vision and mission of an organization when their efforts are acknowledged, when they know that their employer puts them first. Secondly, you want to hire people who are the right fit. While skills, and aptitude are important. Attitude, and values are equally, if not more important. There is a direct correlation between culture, turnover, and profitability. If you focus on the culture to create a workplace where people want to go to work, rather than feeling that they have to go to work. You will start seeing immediate, tangible results when it comes to your talent retention strategy.

This article is a transcript from Talent Management Ep.3 – Outsource Culture on YouTube.

(Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

The Impact of Leadership on Talent Retention (Part 2)

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Imagine investing time, money and energy to attract and recruit top talent at career fairs, and ultimately failing to plan for your new hires first days, weeks and even months at your organization. If you’re not doing all you can to inspire an individual to perform at his or her best at the outset, the chances are high that you’ve not only wasted your time and efforts attracting them, you’ve sown the seeds for disengagement and disenchantment from the first days on the job.

A Korn Ferry Future Step Survey conducted last year revealed that although almost all executives agreed that talent retention and mentorship are critical, about 25% of new hires will leave within the first six months, and the main reason for that is that their role wasn’t what they expected. What’s interesting is that 69% of companies surveyed say they have a formal onboarding program in place for all their new employees. However from the employee’s perspective, nearly a quarter of them say that their program lasted only one day, and about a third said they lasted only for a week. How inspiring is that?

The onboarding phase, this is a critically important period for a new employee. They need to receive purposeful, well thought out orientation and it needs to happen within the first 90 to 120 days. So ask yourself, do you have a strategy in place to welcome new recruits? Because during that time, this is what should happen, it’s a period where you’re establishing benchmarks. This is also a time where they get to connect with key personnel, it’s the time where you want to be able to provide them with hands on training and support, and that’s how they’re able to acclimatize to the culture. Remember, those first 60 to 90 days are critical, we cannot expect people to just fend for themselves.

In summary, your onboarding strategy has to be well thought out and intentional. When your organization fails to setup a new hire for success in the early stages of his or her career, job dissatisfaction and ongoing turnover are likely consequences. So let’s realize that talent retention can be improved by practicing preventative maintenance, making the appropriate arrangements for new employees to flourish right from the first day.

This article is a transcript of Talent Management Ep.2 – The Impact of Leadership on Talent Retention on YouTube.

(Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

On-boarding new Talent (Part 1)

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As leaders, your most pressing challenge is staying ahead of the curve. When it comes to your talent management strategy, the key to gaining the strategic advantage is your people. No matter how high tech the world continues to be, the success of your business, no matter what industry you work in, is dependent upon retaining the best talent.

Name any segment of the market right now that isn’t feeling he impact of a talent shortage. How did this happen? Well, there are many reasons that can explain the panic mode that businesses are experiencing. The retirement of millions of baby boomers and the availability of millennials to replace them, it counts for much of the struggle. Although, interestingly, organizations have known for some time that they will need to have a strategy in place to attract new talent.

Unfortunately, many haven’t fully anticipated the global competition for talent. In addition leaders at many levels are unaware of the impact of their own reputation. Personally as well as the reputation of their own employer brand on a new hire’s decision to stay.

In this series we’re gonna look at the key elements that you need to have in place to attract and retain the best people.

We need to be asking ourselves, if we’re leading ourselves, are we being the best possible example that we can be?

We manufacture a lot of our fear. All of us should look at leadership as being a mindset. It’s about being the leader of your own life and we have all have to choice to be able to do that.

You know there’s an old adage, people don’t leave companies, they leave managers. And this has total applicably for so many of you who are grappling right now with the talent shortage. Gallop research has found that 50 percent of employees leave because they’re frustrated with their boss. Now why are they frustrated? They’re frustrated for a myriad of reasons. Lack of direction, they can’t see the opportunity path, they feel excluded from the decision making process, or a lack of communication or maybe it could be because they feel that their boss is arrogant or narcissistic or even worse, they’re an egomaniac who takes all the credit when they do a good job.

Now what does this do? It creates a total lack of trust and it makes us feel insecure and start to question what we are doing in this position. So think about how many times you have left a position because of poor leadership. Or maybe the opposite is true. You’ve stayed because of an inspiring, caring leader who validates your work and makes it a priority to build a relationship with you. Every one of us wants that and we also want to feel like we’re doing purposeful, meaningful work and we want to see that connection between what we’re doing and why we’re doing it.

So ask yourself, as a leader, are you demonstrating this? You see, leading by example is the one aspect of your talent management strategy that you can control. Jim Clifton, the CEO of Gallop, references the fact that one 10 percent of people have the god-given talent to lead. That is an amazing statistic. You see, for years Gallop has surveyed more than two million people in more than 30 countries on the topic of leadership and while there’s a great deal of emphasis on employee engagement, Gallop research also shows that more than 30 percent of leaders are disengaged. Now that is alarming. So consider the link between a disengaged leader and a disengaged employee.

What this means, and is a reminder for all of us, is that leaders profoundly influence the atmosphere and the direction of an individual’s career path. How can we be inspired to stay when our leaders are disengaged? There is a direct correlation between talent retention and a leader’s motivation. How they are engaged at work is gonna impact your team.

In summary, let’s remember that leaders profoundly impact an employee’s decision to stay or go. Also that leaders who are engaged themselves can engage others. Positive energy is infectious and the key is to remember that you want to be the leader that they stay for.

This post is a transcript of the content of a new video series on YouTube. Check it out here!

(Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

Change Management Ep. 1 – Assessing your Internal Lens

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MichelleRay-Leadership-Insights-Change-Management-Episode-1

The famous poet Anonymous once said, “Nothing changes if nothing changes.” Reacting to and resisting change initiatives is nothing new. Most of us are uncomfortable with change because it represents confronting the unknown, posing a threat, whether or not that threat is real or imagined.

In business, anticipating change is essential for survival. New realities regarding the pace of technological change, changing workplace demographics, and an ever changing economic climate necessitate acceptance.

There isn’t an industry that hasn’t been impacted by the need to confront an ever changing landscape. Standing still while burying one’s head in the sand is not an option. Ready or not, evolving with the times is essential. Without awareness and information, you’ll invariably continue reacting to change rather than anticipating changing market conditions.

During this video series, you’ll learn how to overcome the fear of change and alter your entire perspective regarding situations that are outside of your control. You’ll be equipped to lead your teams and organizations with greater confidence. Let’s begin by assessing your internal lens, as well as the lens you use to view the world.

We need to be asking ourselves, if we’re leading ourselves, are we being the best possible example that we can be?

We manufacture a lot of our own fear. All of us should look at leadership as being a mindset, it’s about being the leader of your own life, and we all have the choice to be able to do that.

Change. Crisis or opportunity? Well, it all depends on how you see it. Why is it that our primary reaction to change is driven by fear? That’s the main emotion that stops us in our tracks. You see, we manufacture a lot of our own fear. We often worry about things that don’t even happen. We just think that they will. For this reason, our perception regarding change determines how we see reality.

We all remember the demise of Blockbuster video, a company that viewed change through the lens of fear. Even though they were at the forefront of internet technology, they chose to stand still. It wasn’t that they didn’t make a move to change, it was the fact that they didn’t move at all that ultimately led to their demise.

Fear is a paralyzing emotion. It clouds our assessment of possibilities. When we’re stuck in the fear, we just can’t see opportunity. The question is, what lies behind our fear and why does this stop us from embracing change?

Well, this is largely due to the fact that our thoughts are driven by a fear of loss, and it’s very important to understand why this will stop you from pursuing new opportunities.

Fear of loss; what are we afraid of? We’re afraid of becoming irrelevant. We’re afraid of losing our job. We’re afraid of losing our purpose and our meaning in the grand scheme of things. And that is why we can’t see past the fear to embrace change.

I want you to ask yourself, is your fear of change real or imagined? Because when we are immobile, we can’t see the possibilities.

Here are the key things to remember about the fear of change and seeing change as an opportunity. Know yourself. Understand the core reasons behind your learned behaviors and reactions, and make a decision to reassess and reframe your attitudes to change.

 

This post is a transcript of https://youtu.be/Tqib3woP73M on YouTube

Three Ways To Have More Fun At Work

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“It’s not fun anymore”… words I was not expecting to hear from the CEO of a highly successful enterprise. Was he referencing the state of his industry or the workplace in general…or both? The CEO was lamenting the fact that everything has changed: Shareholder expectations, demanding clients and a new generation of employees. Sadly, he was losing his passion and belief that work could once again be as enjoyable as his first five, ten, or twenty years had been. Please don’t suggest that he “should” retire. There are many individuals at every level of an organization who feel similarly, regardless of one’s age or position. [Read more…] about Three Ways To Have More Fun At Work

How To Increase Employee Accountability

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How do you increase employee accountability? Despite the efforts of well-intended HR departments and leaders to create clearly defined job descriptions, confusion persists regarding specific roles and responsibilities in almost every industry, public sector, as well enterprises of all sizes and descriptions. When mistakes are made, deadlines are missed, or communication goes haywire, the blame game, finger-pointing and excuse-making escalates.

Any of these scenarios beg the question: “Who is responsible?” [Read more…] about How To Increase Employee Accountability

Three Characteristics Of A Winning Locker Room Culture

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It’s no secret that Donald Trump’s reference to “locker room talk” during last year’s presidential campaign ignited a great deal of debate and social media frenzy. Not everyone agreed with the rationale that such talk was lewd or “typical”. Many athletes from an array of sports took offense; objecting to the negative characterization of their work and meeting space. Winning Locker Room Culture is a new strategy. [Read more…] about Three Characteristics Of A Winning Locker Room Culture

Three Ways To Sustain An Extraordinary Workplace Culture

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How often does one hear a president of a company open an event for his leadership team with the words: “Mom and Dad, I want to thank you for all you do”. Not only were his Mom and Dad in the audience, they were interacting with everyone throughout the entire meeting, from start to finish. The Founder (aka “Dad”) joined both his sons on stage to answer questions from attendees, holding nothing back. More than 300 people hung on his every word; laughing and at times moved to tears, as Dad told stories about the early days, his reasons for starting the company, as well has his vision for future success.  As I witnessed the smiles and animated conversations that ensued during coffee breaks, lunch and the reception afterwards, it was clear that this was no ordinary company. What made it so special? In a word: Culture.

The ability to sustain an extraordinary workplace culture while growing at an unprecedented rate is a scenario that many organizations would like to have. At the same time, preserving the unique attributes that make an enterprise successful can present its own set of challenges. The solution to maintaining an outstanding culture lies in consistently applying the following principles: [Read more…] about Three Ways To Sustain An Extraordinary Workplace Culture