Michelle Ray

Business and Leadership Keynote Speaker

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Employee Experience

How leadership affected my past

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How would you describe some of the greatest leaders you have met or worked with? What characteristics did you admire the most? If you want to improve your leadership skills, leaders from your immediate or distant past are likely to have made an indelible impression. I still remember my first encounter with a great leader. He was able to inspire everyone and could remember the names of every employee in the company. (Approximately 150 people.)  Despite the fact that the company experienced many ups and downs, this individual remained positive, genuine, and accessible. As I reflect on my own leadership journey, I will always remember his enthusiasm and sincerity, and I hope to emulate many of his strengths while cultivating key team relationships. [Read more…] about How leadership affected my past

The critical link: Emotionally intelligent leadership and talent retention

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I remember working with senior executives from a multinational professional services firm shortly after the Great Financial Crisis. (GFC) During their meeting, the leaders struggled to agree on talent attraction and retention strategies. Several leaders were deeply concerned about losing talent, with one team member expressing concern: “We cannot shrink ourselves to glory.” The group’s dilemma was understandable, given that any loss would have an impact on client retention and profitability. Others did not agree with the idea of maintaining the status quo, citing the firm’s financial viability as the most crucial factor.

When I left the room that afternoon, nothing had been resolved. Later, I learned that many key positions had been eliminated, leaving those who hoped to keep them disappointed. The organization successfully weathered the Great Financial Crisis, and while my contact informed me that the staff cuts directly impacted many people, they will undoubtedly remember the experience, particularly how they learned the news, which changed their perception of how their employer treated them as loyal, hardworking employees. [Read more…] about The critical link: Emotionally intelligent leadership and talent retention

The power of relationships in the digital age

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When you take care of relationships, you take care of everything. A powerful statement from Peter, a leader in a professional services organization I just met. He was on a mission to help his Gen Z staff engage with their clients in person. His challenge: The majority worked remotely and were swamped with administrative, routine activities of their day-to-day responsibilities that kept them confined to their desks and away from in-person interactions with colleagues and clients.

It is critical to mentor the next generation so that they “understand how business works” (in Peter’s words). Creating relationship-building opportunities while managing hybrid work environments is a primary leadership responsibility, no matter how high-tech our business world becomes.

Relationships are what keep the world turning. [Read more…] about The power of relationships in the digital age

The four essentials to create the ultimate employee experience

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While economists worldwide declare the end of the Great Resignation and Quiet Quitting, the talent shortage is far from over. According to research by Korn Ferry, a global organizational consulting firm, by 2030, over 85 million job positions may remain vacant due to a shortage of qualified individuals to fill them.

To proactively address talent shortages and declining retention rates, the optimum solution is to focus on the employee experience, defined as the sum of all interactions and touch points an individual has with their employer during their entire journey within an organization.

Employee experience matters significantly because it directly impacts employee engagement, job satisfaction, productivity and overall well-being. A positive employee experience is crucial in attracting and retaining top talent, and fostering a vibrant, healthy work culture.

As an employer, you can chose to control what you CAN by rethinking your approach and harnessing your efforts to create the ultimate employee experience.

[Read more…] about The four essentials to create the ultimate employee experience