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Leading Self: Developing Adaptability

December 27, 2018 by Michelle Ray

Leadership Competencies is all about honing your ability to be adaptable, to be flexible. Today, I would say more than any other time, we are seeing the pace of change accelerating and so of course, we need to be flexible. We need to be adaptable, and along with being adaptable, we need to be willing to be flexible. There is no room today to stand still.

So, how adaptable are you to move with the pace of change, to recognize that things are happening outside of yourself faster than you can even imagine, faster than your business can even keep up with at times. So, if you are willing to be adaptable, and if you are willing to remain flexible, then you are in a position to teach other to do the same. You are in a position to be able to transcend change and you are able to remain on top of ever changing business dynamics and where your customers are going.

So, remaining flexible, is that you? Remaining adaptable, is that you? Because that is what we need to do as one of the core competencies to lead yourself.

This article is a transcript from Leading Self: Developing Adaptability YouTube.

Michelle Ray (Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

Leading Self: Increasing Your Capacity To Learn

December 6, 2018 by Michelle Ray

It was Eric Hoffer who once said that “…the learners shall inherit the earth, whilst the learned will find themselves beautifully equipped to deal with a world that no longer exists.”

What an incredibly highly relevant statement that is. I love it, because it’s all about the ability to remain open, to see yourself as a lifelong learner. It makes sense that as a leader, there will never be a day where we should say that we know it all. How can that be possible when we remain open to learning, we will become better leaders, we will become sought after leaders in our organization. We will remain humble, and we will be seen as people who are sponges, who are always willing to grow.

Today, with the pace of technological change, and the speed of change, it is essential that we remain open to being a lifelong learner. Do you see yourself that way? Because that is one of the critical components to be able to lead yourself.

This article is a transcript from Leading Self: Increasing Your Capacity To Learn YouTube.

On-boarding new Talent (Part 1)

November 1, 2018 by Michelle Ray

As leaders, your most pressing challenge is staying ahead of the curve. When it comes to your talent management strategy, the key to gaining the strategic advantage is your people. No matter how high tech the world continues to be, the success of your business, no matter what industry you work in, is dependent upon retaining the best talent.

Name any segment of the market right now that isn’t feeling he impact of a talent shortage. How did this happen? Well, there are many reasons that can explain the panic mode that businesses are experiencing. The retirement of millions of baby boomers and the availability of millennials to replace them, it counts for much of the struggle. Although, interestingly, organizations have known for some time that they will need to have a strategy in place to attract new talent.

Unfortunately, many haven’t fully anticipated the global competition for talent. In addition leaders at many levels are unaware of the impact of their own reputation. Personally as well as the reputation of their own employer brand on a new hire’s decision to stay.

In this series we’re gonna look at the key elements that you need to have in place to attract and retain the best people.

We need to be asking ourselves, if we’re leading ourselves, are we being the best possible example that we can be?

We manufacture a lot of our fear. All of us should look at leadership as being a mindset. It’s about being the leader of your own life and we have all have to choice to be able to do that.

You know there’s an old adage, people don’t leave companies, they leave managers. And this has total applicably for so many of you who are grappling right now with the talent shortage. Gallop research has found that 50 percent of employees leave because they’re frustrated with their boss. Now why are they frustrated? They’re frustrated for a myriad of reasons. Lack of direction, they can’t see the opportunity path, they feel excluded from the decision making process, or a lack of communication or maybe it could be because they feel that their boss is arrogant or narcissistic or even worse, they’re an egomaniac who takes all the credit when they do a good job.

Now what does this do? It creates a total lack of trust and it makes us feel insecure and start to question what we are doing in this position. So think about how many times you have left a position because of poor leadership. Or maybe the opposite is true. You’ve stayed because of an inspiring, caring leader who validates your work and makes it a priority to build a relationship with you. Every one of us wants that and we also want to feel like we’re doing purposeful, meaningful work and we want to see that connection between what we’re doing and why we’re doing it.

So ask yourself, as a leader, are you demonstrating this? You see, leading by example is the one aspect of your talent management strategy that you can control. Jim Clifton, the CEO of Gallop, references the fact that one 10 percent of people have the god-given talent to lead. That is an amazing statistic. You see, for years Gallop has surveyed more than two million people in more than 30 countries on the topic of leadership and while there’s a great deal of emphasis on employee engagement, Gallop research also shows that more than 30 percent of leaders are disengaged. Now that is alarming. So consider the link between a disengaged leader and a disengaged employee.

What this means, and is a reminder for all of us, is that leaders profoundly influence the atmosphere and the direction of an individual’s career path. How can we be inspired to stay when our leaders are disengaged? There is a direct correlation between talent retention and a leader’s motivation. How they are engaged at work is gonna impact your team.

In summary, let’s remember that leaders profoundly impact an employee’s decision to stay or go. Also that leaders who are engaged themselves can engage others. Positive energy is infectious and the key is to remember that you want to be the leader that they stay for.

This post is a transcript of the content of a new video series on YouTube. Check it out here!

Here Today. Gone Tomorrow…Why Customers Go Elsewhere In A New Economy

March 2, 2016 by Michelle Ray

The question: “Why Customers Go Elsewhere?” remains timeless, even in the digital age. Unfortunately, many businesses fail to deliver on a simple premise: Take Care of the CUSTOMER. This applies to every individual, whether or not he or she has regular, direct customer contact.

In a memorable Seinfeld episode, Jerry and Elaine are incredulous as the customer service representative from “Worthy” Car Rentals informs them that her company has no mid-size cars available, despite the fact that Jerry has reserved one. The exchange becomes heated when Jerry exclaims “you know how to take the reservation…you just don’t know how to hold the reservation.” The customer service representative discusses the matter with her supervisor and offers Jerry a compact size vehicle instead, which he accepts. The scene ends as Jerry agrees to take full insurance on the vehicle, informing the agent that he will be sure to “beat the hell out of this car.” [Read more…] about Here Today. Gone Tomorrow…Why Customers Go Elsewhere In A New Economy

Forget New Years Resolutions: Start With Your Mindset

December 31, 2015 by Michelle Ray

As we reflect on the events of the past twelve months, we are inundated with advice regarding New Years Resolutions, why they fail and what we need to do to achieve our goals. Like most of us, I look forward to the beginning of a new year with positive anticipation. However, while I do believe in setting objectives, I don’t make resolutions, nor do I place unrealistic expectations upon myself. Instead, I’ve come to the realization that if I wish to change any aspect of my life, the process starts with my attitude. I cannot create new outcomes without adjusting my thinking. [Read more…] about Forget New Years Resolutions: Start With Your Mindset

Resentment, Resistance, Rejection: Demystifying the Fear of Change

September 23, 2015 by Michelle Ray

Nothing changes if nothing changes. The only constant is change. All great changes were preceded by chaos…Wise and witty sayings on the subject of change that have become popularized and shared through the ages. Yet, many of us continue to baulk at any organizational change initiatives, despite the evidence presented by leaders who tell us that if we don’t move forward and break from the past, we risk becoming irrelevant. [Read more…] about Resentment, Resistance, Rejection: Demystifying the Fear of Change

Five ways to take the help when your leader abandons ship

April 17, 2015 by Michelle Ray

Better the devil you know…. The reaction was predictable as the shock waves spread quickly. Dave, our beloved leader, was leaving after 20 years. As soon as the news began to sink in, panic spread throughout our entire organization. The fear was palpable and the gossip attempting to explain his departure, albeit deliciously juicy, proved totally unfounded.

The competition had not snapped him up, he was not fired, nor was there any scandal. Dave, the most charismatic and beloved leader in our company, simply decided it was time to ride into the sunset and enjoy his well-earned retirement. Unfortunately the impending cloud of uncertainty over the plans of his successor became darker by the hour.

Many organizations are surprisingly unprepared for this scenario, whether the departing leader is in a C-Suite or a pivotal middle management position. In addition, the manner in which a leader’s departure is handled leaves many scrambling as they attempt to fill the void.

As the successor, your immediate response is critical, especially when the departing leader was adored, astute and exceptionally good. You are now no longer the understudy… and you had better be ready. [Read more…] about Five ways to take the help when your leader abandons ship

Why New Year Resolutions Fail: Five ways to lead yourself in 2015

December 31, 2014 by Michelle Ray

re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something.

Eat less. Exercise more. Get a new job. Start a savings plan. Ditch your partner…whatever lofty goal you decide to set for yourself, it is likely you will give up before the first month of 2015 comes to an end, if not sooner. Sadly, the statistics aren’t good. Although millions will start the year with the best intentions, only eight percent will achieve their new year’s resolutions.

How does one explain the fact that year after year, the vast majority who set resolutions succumb to the comfort of the status quo?

Remembering the heroes in our lives – Tribute to my father

November 11, 2014 by Michelle Ray

“My legs are swollen and I don’t feel like going up to the coffee shop today.”

As soon as I heard my father utter those words on the telephone, thousands of miles away from his bed in the nursing home in Sydney, I knew that everything was different, even though I didn’t want to believe what was happening. Dad was no longer able to dial my number, so I would call him instead, all too often finding him in his room. Time was slipping away.

The trouble with leadership: It’s Time to Lead Yourself First

September 23, 2014 by Michelle Ray

Leadership is always a subject that finds its way into the headlines. Unfortunately, we are witnessing a decline in the high standards that we expect to see from our leaders. Whether we are talking about sports, politics, business or religion, why are we so often profoundly disappointed in our leaders? Why do so many fall from grace and how does it come to pass that character becomes secondary to title?

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