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Michelle Ray

Change Management Ep. 1 – Assessing your Internal Lens

September 28, 2018 by Michelle Ray

MichelleRay-Leadership-Insights-Change-Management-Episode-1

MichelleRay-Leadership-Insights-Change-Management-Episode-1

The famous poet Anonymous once said, “Nothing changes if nothing changes.” Reacting to and resisting change initiatives is nothing new. Most of us are uncomfortable with change because it represents confronting the unknown, posing a threat, whether or not that threat is real or imagined.

In business, anticipating change is essential for survival. New realities regarding the pace of technological change, changing workplace demographics, and an ever changing economic climate necessitate acceptance.

There isn’t an industry that hasn’t been impacted by the need to confront an ever changing landscape. Standing still while burying one’s head in the sand is not an option. Ready or not, evolving with the times is essential. Without awareness and information, you’ll invariably continue reacting to change rather than anticipating changing market conditions.

During this video series, you’ll learn how to overcome the fear of change and alter your entire perspective regarding situations that are outside of your control. You’ll be equipped to lead your teams and organizations with greater confidence. Let’s begin by assessing your internal lens, as well as the lens you use to view the world.

We need to be asking ourselves, if we’re leading ourselves, are we being the best possible example that we can be?

We manufacture a lot of our own fear. All of us should look at leadership as being a mindset, it’s about being the leader of your own life, and we all have the choice to be able to do that.

Change. Crisis or opportunity? Well, it all depends on how you see it. Why is it that our primary reaction to change is driven by fear? That’s the main emotion that stops us in our tracks. You see, we manufacture a lot of our own fear. We often worry about things that don’t even happen. We just think that they will. For this reason, our perception regarding change determines how we see reality.

We all remember the demise of Blockbuster video, a company that viewed change through the lens of fear. Even though they were at the forefront of internet technology, they chose to stand still. It wasn’t that they didn’t make a move to change, it was the fact that they didn’t move at all that ultimately led to their demise.

Fear is a paralyzing emotion. It clouds our assessment of possibilities. When we’re stuck in the fear, we just can’t see opportunity. The question is, what lies behind our fear and why does this stop us from embracing change?

Well, this is largely due to the fact that our thoughts are driven by a fear of loss, and it’s very important to understand why this will stop you from pursuing new opportunities.

Fear of loss; what are we afraid of? We’re afraid of becoming irrelevant. We’re afraid of losing our job. We’re afraid of losing our purpose and our meaning in the grand scheme of things. And that is why we can’t see past the fear to embrace change.

I want you to ask yourself, is your fear of change real or imagined? Because when we are immobile, we can’t see the possibilities.

Here are the key things to remember about the fear of change and seeing change as an opportunity. Know yourself. Understand the core reasons behind your learned behaviors and reactions, and make a decision to reassess and reframe your attitudes to change.

 


This post is a transcript of https://youtu.be/Tqib3woP73M on YouTube

Filed Under: Change Management, Workplace Culture Tagged With: business, Change Management, fear, internal lens, leadership, loss, managing change, opportunities, Perception

Why It’s Time To Stop Bashing Millennials

January 29, 2018 by Michelle Ray

Why It's Time To Stop Bashing Millennials

Why It's Time To Stop Bashing Millennials

Admit it. Your personal biases regarding the millennials have come up in professional conversations. You couldn’t help yourself. (Or, could you?) Perhaps you were triggered by a comment, behavior or situation at work. Or you may be oblivious to the fact that the disparaging lens you use to view them, or indeed any team member that is different to you, is reflecting on your leadership style and your business. Whether you are reacting consciously or unconsciously, the time has come to stop bashing millennials.

Some may argue that perception is reality when it comes to opinions and experiences regarding interactions with millennials. Nonetheless, there are compelling reasons to strongly counter this line of reasoning:

The economic cost to your employer brand

Your employer brand conveys your organization’s identity in the eyes of prospective talent. Therefore, to label an entire demographic who happened to be born in a specific time frame as “lazy, entitled, selfish, arrogant, narcissistic, self-absorbed, impatient”, etc. (terms often used to describe millennials) does nothing to advance your reputation and appeal to a sought-after generation of workers. Competition for their skills has never been greater, especially when you realize that millennials now represent the largest cohort of the workforce in North America. By 2025, they will represent three-quarters of the global workforce.  [Read more…] about Why It’s Time To Stop Bashing Millennials

Filed Under: Millennials, Multigenerational Workforce Tagged With: Age Bias, Keynote Speakers Canada, leadership, Michelle Ray, Motivational Speakers, Stereotyping, Workplace Culture

Three Ways To Have More Fun At Work

November 13, 2017 by Michelle Ray

“It’s not fun anymore”… words I was not expecting to hear from the CEO of a highly successful enterprise. Was he referencing the state of his industry or the workplace in general…or both? The CEO was lamenting the fact that everything has changed: Shareholder expectations, demanding clients and a new generation of employees. Sadly, he was losing his passion and belief that work could once again be as enjoyable as his first five, ten, or twenty years had been. Please don’t suggest that he “should” retire. There are many individuals at every level of an organization who feel similarly, regardless of one’s age or position. [Read more…] about Three Ways To Have More Fun At Work

Filed Under: Best workplaces, Business Motivation, Employee Motivation, Happiness at Work, Motivation, Workplace, Workplace Culture Tagged With: Fun at Work, Michelle Ray, positive thinking, Workplace Happiness

How To Increase Employee Accountability

July 27, 2017 by Michelle Ray

How do you increase employee accountability? Despite the efforts of well-intended HR departments and leaders to create clearly defined job descriptions, confusion persists regarding specific roles and responsibilities in almost every industry, public sector, as well enterprises of all sizes and descriptions. When mistakes are made, deadlines are missed, or communication goes haywire, the blame game, finger-pointing and excuse-making escalates.

Any of these scenarios beg the question: “Who is responsible?” [Read more…] about How To Increase Employee Accountability

Filed Under: Accountability, Business, Employee Motivation, Workplace Culture Tagged With: How to build accountability at work, Keynote Speakers Canada, Michelle Ray, Workplace Culture

Three Characteristics Of A Winning Locker Room Culture

June 28, 2017 by Michelle Ray

It’s no secret that Donald Trump’s reference to “locker room talk” during last year’s presidential campaign ignited a great deal of debate and social media frenzy. Not everyone agreed with the rationale that such talk was lewd or “typical”. Many athletes from an array of sports took offense; objecting to the negative characterization of their work and meeting space. Winning Locker Room Culture is a new strategy. [Read more…] about Three Characteristics Of A Winning Locker Room Culture

Filed Under: Attitude, Motivation, Positive Mindset, Sports, success, Team Chemistry, Winning, Workplace Culture Tagged With: 2017 NBA Champions, Golden State Warriors, leadership, Locker Room Talk, Michelle Ray, Steve Kerr, Teambuilding, Winning Culture, Winning Mindset

Three Ways To Sustain An Extraordinary Workplace Culture

May 24, 2017 by Michelle Ray

How often does one hear a president of a company open an event for his leadership team with the words: “Mom and Dad, I want to thank you for all you do”. Not only were his Mom and Dad in the audience, they were interacting with everyone throughout the entire meeting, from start to finish. The Founder (aka “Dad”) joined both his sons on stage to answer questions from attendees, holding nothing back. More than 300 people hung on his every word; laughing and at times moved to tears, as Dad told stories about the early days, his reasons for starting the company, as well has his vision for future success.  As I witnessed the smiles and animated conversations that ensued during coffee breaks, lunch and the reception afterwards, it was clear that this was no ordinary company. What made it so special? In a word: Culture.

The ability to sustain an extraordinary workplace culture while growing at an unprecedented rate is a scenario that many organizations would like to have. At the same time, preserving the unique attributes that make an enterprise successful can present its own set of challenges. The solution to maintaining an outstanding culture lies in consistently applying the following principles: [Read more…] about Three Ways To Sustain An Extraordinary Workplace Culture

Filed Under: Business, Business Motivation, Employee Motivation, Leadership, Organizational Development, values in business, Workplace, Workplace Culture Tagged With: Code of Ethics, Michelle Ray, Organizational Culture, Transparency in Leadership, Values, Workplace Culture

The Lost Art Of Service: Is “Good Enough” Good Enough?

May 10, 2017 by Michelle Ray

A smile. A thank you. An apology. One may argue that any of these gestures are better than a mediocre interaction with a service provider. Or, one may suggest that acknowledging a customer by being pleasant, showing appreciation or making up for a mistake is an adequate demonstration of treating the customer appropriately.

What should we expect from a front-line employee, a maître d’, a call centre representative, or a table host at a fine dining restaurant? Does the level of service need to differ if we are doing business with a corner store or a high-end establishment? In other words, should the level of service matter regardless of the value of the transaction? [Read more…] about The Lost Art Of Service: Is “Good Enough” Good Enough?

Filed Under: customer service, economy, Front Line Employees Tagged With: Customer loyalty, Customer Satisfaction, customer service, Customer Service Speaker, customer service trends, first impressions, Michelle Ray, transactional service, workplace

Setting Up To Fail: Why Onboarding Programs Do Not Work…And What You Can Do About It

April 12, 2017 by Michelle Ray

Imagine companies investing heavily in recruiting great people and promptly allowing them to fend for themselves from their first day at work, with zero communication and a lack of strategy to help them succeed. It sounds unthinkable, yet it is sadly true. It is a problem that is entirely avoidable if more organizations developed onboarding programs that mitigate disengagement, high turnover and the enormous costs associated with re-hiring.  [Read more…] about Setting Up To Fail: Why Onboarding Programs Do Not Work…And What You Can Do About It

Filed Under: Best workplaces, Effective Hiring Practices, employee engagement, High Turnover, HR, Leadership, Recruitment Strategies Tagged With: Employee engagement, Employee Retention, Michelle Ray, Onboarding, Reducing Turnover, talent management

Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill

February 22, 2017 by Michelle Ray

“There aren’t enough hours in the day.” …The catchcry for the busy professional who laments the fact that if it were possible to cram more hours into a day, he or she would make it so. When will the “crazy busy” (workaholic) lifestyle give way to a more “sane” way of being? If you were to ask most people to answer this question, the likely response would be “perhaps never”. Or, you may hear complete denial regarding the reality of life spinning out of control. [Read more…] about Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill

Filed Under: Business, Business Motivation, career, Happiness at Work, Well-Being, work-life balance, Workaholism, Workplace Tagged With: Michelle Ray, personal leadership, Time Management, Work Addiction, workplace

Driving With Husbands In Cars: Business Lessons From The Road To Help You Stay Ahead Of The Curve

January 24, 2017 by Michelle Ray

During our Christmas vacation, we rented a vehicle, as part of our ritual holiday planning. My husband, who works in the automotive industry, quickly pointed out that our car was supremely inferior to the Ford Motor Company’s equivalent, which was unfortunately unavailable. When I asked him about the difference, he simply stated: “Ford’s technology is intuitive, simple and way ahead of the game.” I realized in that moment that Ford is an example of a company that is willing to embrace change.

Although my enthusiasm for cars will likely never match my husband’s, I was nonetheless intrigued by the conversation that ensued as we navigated the highways of California in our “second rate” rental car. My husband’s comments about the Ford product got me thinking about the three main challenges that many of my clients are facing in their efforts to stay ahead of the curve: [Read more…] about Driving With Husbands In Cars: Business Lessons From The Road To Help You Stay Ahead Of The Curve

Filed Under: Ahead of the Curve, Business, Change Management, economy, Future of Work, Innovation, Uncategorized Tagged With: Ford Motor Company, Ford Sync 3, future of work, innovation, Jeff Bezos, Lead Yourself First Institute, Michelle Ray, Old Spice

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